Computer Support Scams. Have you been called? On average of about twice per week over the last few months a client or friend will call and tell me that Microsoft just called and said their computer has been infected with bad viruses. They allowed Microsoft to connect to their computer and the ‘proved’ to them that their were threats from foreign countries on their computer.
For some common sense kicks in at this point and they hang up. For others fear takes over and they pay “Microsoft” some money so they can clean up the computer. Everyone: This. Is. A. Scam!
Microsoft, Google, Geek Squad, Geek Support or any other company you’ve ever heard of does not know and will not call you if viruses are on your computer. Seriously. Never. Always hang up on these people. If you have the courage to, tell them to never call you again.
The first few calls I received from these guys I did just that. I, in a pretty mean and demanding tone, wanted to know where they got my phone number? This almost always resulted in them hanging up. And then telling them to not call again, hang up.
But last night was different. I was working late and 860-951-7532 called me. Again. The first time (A couple of days ago) I didn’t answer it. This time, I knew who it was so I answered it. As expected he started telling me about all the bad stuff on my computer. My computer? A computer genius? Please! But I decided to play along. I figured that the more time I took from him the less time he had to be on the phone with someone who actually believed him. I was able to keep him going for about 25 minutes!
I pretended I didn’t have good vision so as he was telling me the keys to look for on the keyboard I “couldn’t find them”. But he was very patient with me : ) Then as we made our way through the conversation I asked him if he liked to make money. He said he did. Lots of money. I said I had a secret idea that, since he and I were now good friends, I felt I could share it with him. But I made sure he wasn’t going to steal my idea because it was going to make me lots of money. I asked if he’d every built a website before. He told me he hadn’t. I then asked if he liked hamburgers. I don’t think he answered this question. I told him I wanted to build a website where people could order a hamburger. Then we would deliver the hamburger right to your door. I just knew this idea was worth millions! I wanted to know if he had ever ordered a hamburger from a website. He said he hadn’t but that he could help me. I guess he fell for it. Ha! I said some other silly things and then finally he clicked that I had pulled a fast one over on him. It was a great 25 minutes. Not wasted either. Since I didn’t have to pay attention to him I was able to keep working : )
In case you didn’t see it earlier in this post. Don’t ever give these guys the time of day. Hang up. It’s not legit. EVER! If you have questions call us. We’re glad to help you make sense of what just happened.
If you’re an over achiever or just slacking at work here’s some more reading for you. This is good bathroom material.